Customer Service - Veterans Health Care System of the Ozarks
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Veterans Health Care System of the Ozarks

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Melinda G Ramsey, Patient Advocate

Melinda G Ramsey

Patient Advocate
479-443-4301 Ext. 65147

Photo not available

Patricia Woodham

Patient Advocate
479-444-5047

Paula Dickson, Patient Advocate

Paula Dickson

Patient Advocate
479-443-4301 Ext. 65147

Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Additional ways to contact VHSO's Patient Advocates include: Secure Messaging - My HealtheVet or IRIS Call - 479-444-5047 Stop by their office, Office Hours - 8-5:30 M-F

For a listing of additional contacts, please visit our phone directory.

Know Your Rights

It is important to us that our patient's know their rights, please visit the VA's Patient Rights and Responsibilities page to review your rights as a patient at VHSO.

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.