Beneficiary Travel - Veterans Health Care System of the Ozarks
Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

Veterans Health Care System of the Ozarks


Beneficiary Travel

What is Beneficiary Travel?

VA has authority to provide to eligible persons reimbursement for mileage driven in a private vehicle, and transportation by common carrier/public transportation (plane, bus, taxi, etc.). In addition, when medically justified by a VA health care provider, special mode of transportation (ambulance, wheelchair van, etc.) may be approved for BT eligible Veterans.

However, there are many factors determining travel eligibility and it is important Veterans with questions get accurate information. Veterans may call (479) 443-4301, Ext. 65487 with questions that are not answered on our website. Additionally VHSO’s Beneficiary Travel Office is located at PC196-2.

If you meet the criteria below, you may be eligible for mileage reimbursement or special mode transport in association with obtaining VA health care services.

You Qualify If:

  1. you have a service-connected (SC) rating of 30 percent or more, or
  2. you are traveling for treatment of a SC condition, or
  3. you receive a VA pension, or
  4. your income does not exceed the maximum annual VA pension rate, or
  5. you are traveling for a scheduled compensation or pension examination

You Qualify for Special Mode Transportation (Ambulance, Wheelchair van etc.) if:

  1. your medical condition requires an ambulance or a specially equipped van as determined by a VA clinician, and
  2. you meet one of the eligibility criteria in 1 through 5 above, and
  3. the travel is pre-authorized (authorization is not required for emergencies if a delay would be hazardous to life or health)

Mileage Rates

General Travel ...........................................……………...$0.415 (41.5 cents) per mile
Scheduled appointments qualify for round-trip mileage. Unscheduled visits may be limited to return mileage only.

Deductible (effective January 9, 2009) ................. $3.00 one-way ($6.00 round trip)

Deductible requirement is subject to a monthly cap of $18.00. Upon reaching $18.00 in deductibles or 6 one-way (3 round) trips, whichever comes first, travel payments made for the balance of that particular month will be free of deductible charges.

Waiver of Deductible

A waiver of the deductible will be provided if you are eligible for travel and you:

  1. are in receipt of a VA pension or
  2. are a NSC Veteran and your previous year’s income does not exceed the applicable VA pension rate, or
  3. are a SC Veteran and your previous year’s income does not exceed the applicable national means test income threshold or
  4. are traveling for a scheduled compensation and pension exam

How to Submit a Claim:

VA has created a new form for Veterans to use when submitting a claim for Beneficiary Travel mileage reimbursement, VA Form 10-3542D (Veteran/Beneficiary Claim for Reimbursement of Travel Expenses). This form will improve the process for requesting travel reimbursement as well as the time to process the claims.

The new form may be obtained at the Fayetteville VA Medical Center or the form may be downloaded from The completed form and any required receipts should be submitted at the VA medical facility for processing as follows:

  • Mail the form to 1100 North College Avenue, Fayetteville, AR, 72703 Attn: Travel Office
  • Submit via kiosks located throughout the VA medical facility
  • Hand in at the Beneficiary Travel office (located in room PC196-2)
  • Fax the form to 479-444-4024
  • Turn in at any CBOC
  • Please note that we cannot pay mileage to a PO box address.  Please make sure to have a physical address on file with the VA

Claims should be submitted no later than 30 days after the appointment date. Once the claim is approved, the reimbursement will be electronically deposited into the Veteran's bank account or Direct Express account that the VA has on file. 

Reimbursement Methods at VHSO

Veterans who elect to receive electronic funds transfers via Direct Deposits for Beneficiary Travel reimbursements will need to complete the Department of Veterans Affairs Form and return it to the Agent Cashier's office at the Fayetteville VA Medical Center. Reimbursements with Direct Deposits will be transferred to a Veteran’s bank account within 3-5 business days after being processed by Accounting.

Now, VHSO is providing another electronic option, further eliminating the use of paper checks by offering a new Direct Express Debit MasterCard®. This card is available to Veterans who do not have bank accounts or simply prefer to receive their payments on a debit card. The card works just like any other debit card you might have in your wallet.  Payments for travel reimbursement will be available to you within 24 to 48 hours of being issued. To sign-up for this option stop by the Agent Cashier’s office in the VA medical center or call their office at (479) 443-4301 extension 65505. See the brochure for additional details.

Fraud: Don’t Travel Down the Wrong Road

Beneficiary travel fraud can take money out of the pockets of deserving Veterans. Inappropriate uses of beneficiary travel benefits include:

  • incorrect addresses provided resulting in increased mileage
  • driving/riding together and making separate claims
  • taking no cost transportation, such as DAV, and making claims

Veterans making false statements for beneficiary travel reimbursement may be prosecuted under applicable laws.

Contact Info


  • Primary Care 196-2
    1100 N. College Ave, Fayetteville, AR

Contact Number(s)

  • 479-443-4301 Ext. 65487

Hours of Operation

  • Monday-Friday 8:00 a.m . - 4:30 p.m.