Veterans Health Care System of the Ozarks

Pharmacy

Refills

Internet Refills

Prescriptions may also be filled online using VA's My HealtheVet program. You will need a user id and password to log in. If you do not have one, you can easily get one by creating your personal profile.

Automated Refill Line

An automated refill line is available for all Veterans Health Care System of the Ozarks patients. Please call one of the following numbers —

• 479-443-4301, extension 65420 (Fayetteville area)
• 1-800-621-8387 (from outside the Fayetteville area)

1. After you have dialed the number, wait for the automated attendant to answer.
2. Enter your entire social security number, then press the # key. Wait for an answer.
3. Press 2, then wait for an answer.
4. Press 1, then wait for an answer.
5. Enter the prescription number, then press the # key. Wait for an answer.
6. To refill additional prescriptions, press 1 and repeat the process.
7. If you are using the automated refill line, all refills should be ordered at least 14 days prior to when the refill is due to insure prompt processing and delivery time.

Some cellular telephone providers may experience difficulties using the automated system.  If this occurs, attempt to use a land-line or another method for refills.

Refills at Veterans Health Care System of the Ozarks Pharmacy

All Veterans are encouraged to refill their prescriptions by phone or Internet because of our patient workload.

Drug Information

Ask A Pharmacist - Veterans who have completed the In-Person Authentication (IPA) process can submit specific questions to local VA pharmacists for a prompt, personal response through the My HealtheVet Secure Messaging system. Simply create a new message and select Ask a Pharmacist from the To field in the message.

You may also check out the Ask A Pharmacist mobile app to access features such as:

• Find out what services My HealtheVet Pharmacy offers
• Learn how to read prescription labels and identify pills by sight
• Read information from VA trusted medication resources
• Find out how VA Pharmacies operate and locate a nearby facility

Hours

Fayetteville Outpatient Pharmacy

Monday - Friday 8:00 a.m. - 6:00 p.m.

Fayetteville After Hours Pharmacy

The Fayetteville inpatient pharmacy is staffed 24 hours a day to take care of our emergency room and hospitalized patients’ needs. Patients reporting to the pharmacy after hours with non-emergency needs may be provided with up to a three day supply of medication(s) to allow the Veteran to return to outpatient pharmacy for processing of refills during normal business hours (with the exception of controlled substances).

Springfield Outpatient Pharmacy

Monday - Friday 8:00 a.m. - 5:00 p.m.

Inpatient Pharmacy (inpatient hospitalized Veterans only)

Open 24 hours a day, 7 days a week

Pharmacy Administration Office

Monday - Friday 8:00 a.m. - 4:30 p.m.

PharmCare Clinic for management of diabetes, high cholesterol, high blood pressure, and blood thinning medications

Monday-Friday 8:00 AM – 4:30 PM

Pharmacy Hepatitis C Clinic

Monday-Friday 8:00 AM – 4:30 PM

Pharmacy Mental Health

Monday-Friday 7:30 AM – 4:00 PM

Home Based Primary Care

Monday-Friday 8:00 AM – 4:30 PM

Additional Clinical Pharmacy Services provided for the facility include: polypharmacy review, drug information, oncology, internal medicine, and critical care

All of the above services, except for the inpatient pharmacy, are closed on all federal holidays.

PGY1 Pharmacy Residency Program

For information about our PGY1 Pharmacy Residency Program